Chick-fil-A Gets It Right

img_0032Chick-fil-A stomps the crap-a-rewski out of other fast/family restaurants simply by using their head and caring for their customers. Here is my proof.

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I entered the establishment at a time when they were slammed with customers. I was sans the wifey and trying to corral 4 kids, all of which are 6 years old or younger. Vivian, from Liberia, noticed my predicament, volunteered to take them to the playground and assured me that she would personally watch them while I ordered. Genius! I’m happy and the line moved faster – more cashola for Chick-fil-A.

While ordering I overheard Luke Wilbanks, Store Manager, wisely dealing with a customer who was being asked to wait 5 minutes for her giant business meeting type order. He simply said, “What could I offer you to drink while you are waiting?” The lady was all smiles and shocked that she was given something for free.img_0031

That’s genius management. He spent a whopping 13 cents and won a return customer.

Go to Chick-fil-A in Nacogdoches, TX and tell Luke Wilbanks that Justin Beadles sent you.

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2 Responses

  1. When you take care of your employees, they will take care of the customer every time. Companies that understand this will be around a long time regardless of what the economy does.

    Plus, they just make a crazy good chicken sandwich.

  2. Chick-fil-A is offering another great deal for Nacogdoches folks –

    FREE breakfast

    for anyone that shows up 6 to 10:30 am, Monday, Jan. 12 through Saturday, Jan. 17. The catch: the free item is a different breakfast entree for each morning. So show up every day, and have a new free breakfast.

    You don’t need a special coupon or be a member of a club or pass a state essential knowledge and skills test.

    Just visit the Chick-fil-A restaurant in Nacogdoches at the right time on the right day!

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